Privacy Policy
Effective Date: July 27, 2026
SmileBros (“SmileBros,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit SmileBros.com (the “Site”) or place an order, how we use it, and the choices you have.
Information We Collect
Information you provide directly. Name, shipping and billing address, email address, phone number, order details, and dental impression information you submit for custom products. Payment card details are processed by our payment provider — we do not store full card numbers.
Information collected automatically. When you use the Site we may collect identifiers and device data (IP address, device type, browser type), online activity data (pages and products viewed, time on site, clicks), purchase and checkout activity (cart events, order confirmations), and approximate location derived from your IP address.
How We Use Your Information
We use your information to provide and secure the Site; process orders, produce custom products, and provide customer support; communicate with you about your order; improve our products, content, and user experience; measure marketing and site performance; and deliver interest-based advertising and retargeting.
Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies to operate the Site, understand how visitors use it, measure marketing performance, and deliver advertising, including retargeted ads. See our Cookie Preferences page for details and choices.
How We Share Information
We share information with service providers who help us operate (payment processors, shipping carriers, hosting, customer support tools), and with advertising and analytics partners to measure conversions and show you relevant ads. We do not sell your personal information for money. Some sharing for targeted advertising may be considered a “sale” or “share” under certain state laws — see “Your Privacy Rights” below and our Do Not Sell or Share My Personal Information page.
Data Retention
We keep personal information for as long as needed to fulfill orders, provide support, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Privacy Rights
Depending on where you live, you may have the right to access, correct, or delete your personal information, to opt out of targeted advertising or the “sale”/”sharing” of your data, and to not be discriminated against for exercising these rights. Several U.S. state laws (including in California, Colorado, Connecticut, and Virginia) provide these rights and require us to honor recognized universal opt-out signals such as Global Privacy Control. To exercise a right, email support@smilebros.com or use our Do Not Sell or Share My Personal Information page.
Children’s Privacy
The Site is intended for adults (18+). We do not knowingly collect personal information from children.
Security
We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure.
Changes to This Policy
We may update this Policy from time to time; the Effective Date will change when we do.
Contact
Questions about this Policy or our data practices: support@smilebros.com · 4277 Transport St, Ventura, CA 93003.