Our Product Warranty

SmileBros stands behind the quality of the products we make. Every SmileBros product is custom-made using the impressions you provide and crafted for its intended purpose.

Because these products are custom fit, our warranty focuses on workmanship and material quality rather than changes that occur from normal use or personal adaptation.

What Is Covered

The three-month SmileBros warranty covers defects in materials and workmanship under normal use. Warranty coverage begins on the date your product is delivered. If your product arrives with a manufacturing defect or does not meet the specifications of your approved order, we will review the issue and determine an appropriate resolution.

Covered issues include:

• Manufacturing defects
• Errors in fabrication based on the impressions provided
• Structural issues present at the time of delivery

What Is Not Covered

The warranty does not cover issues related to:

• Normal wear and tear
• Changes in fit due to natural changes in teeth, gums, or bite
• Damage caused by improper use, cleaning, or storage
• Accidental damage, loss, or misuse
• Products damaged by heat, pets, or external forces
• Products modified or adjusted outside of SmileBros guidance
• Discomfort related to the normal adjustment period

Custom Fit Considerations

The accuracy of the final fit depends on the quality of the impressions submitted. If SmileBros determines that a fit issue results from incomplete, distorted, or improperly taken impressions, rather than a manufacturing defect, the issue is not covered under this warranty. If impressions are rejected before production, we will notify you and provide guidance on next steps.

Warranty Period

Warranty coverage applies to eligible issues reported within the three-month warranty period for the product purchased.

How to Request Warranty Review

If you believe your product qualifies for warranty review, contact SmileBros support with:

• Your order number
• A description of the issue
• Clear photos of the product

Our team will review your warranty request within seven business days after receiving all required information and will respond with the next steps.

Resolution

When a warranty claim is approved, SmileBros will determine the most appropriate resolution, which may include:

• Repair the product
• Remake the product
• Provide an alternative resolution deemed appropriate

Warranty resolutions do not include refunds unless otherwise stated on the product page.

If a warranty claim is approved, SmileBros will cover the shipping costs for the repaired or replacement product. Return shipping instructions will be provided during the claims process.

Important Notes

SmileBros products are custom dental appliances. Individual comfort, adaptation time, and longevity vary based on use and care. Proper cleaning, handling, and storage are essential to product performance and lifespan.

If your product cracks or breaks, discontinue use until the warranty review is complete.

This warranty covers defects in materials and workmanship only. It does not constitute a guarantee of clinical outcomes or replace the advice of a licensed dental professional.

This warranty applies only to products purchased directly from SmileBros and is non-transferable.